Privacy Policy

Last updated: 31 August 2026

This Privacy Policy explains how Cozy Skein (“Cozy Skein,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit cozyskein.com, make a purchase, or contact us. It also describes the choices you have regarding your information. Cozy Skein is operated by Weloveinnov LLC, a limited liability company registered in Delaware, United States. By using our store, you agree to the practices described here.

Information We Collect

We collect information you give us directly and information gathered automatically as you use our site. This may include:

• Details you provide when using the site, such as your name, email address, and anything you add to your account profile.
• Order and billing information when you make a purchase, such as your billing address and payment details. Payment card numbers are processed directly by our payment providers and are never stored on our servers.
• Records of your interactions with us, for example when you contact our support team or reach out on social media.
• Information you share when entering a giveaway, joining our mailing list, or completing a survey.
• Information collected automatically through cookies and similar technologies, such as pages viewed and links clicked, plus details about the device you use.

Because Cozy Skein sells digital crochet patterns delivered by instant download, we do not collect or store shipping addresses for physical delivery.

Information Collected Automatically

When you visit our site or open our emails, we may use cookies, pixels, and similar tools to collect information such as the pages that referred you, search terms used to find us, email opens and clicks, device and browser details (including IP address), and how you interact with our pages. For more detail, please see our Cookies Policy.

How We Use Your Information

Depending on how you use our store and the permissions you give us, we use your information to:

• Process your orders, deliver your pattern downloads, and maintain your account.
• Respond to your questions, requests, and support enquiries.
• Personalise your experience and show content and products we think you'll like.
• Improve, maintain, and monitor the performance of our site.
• Carry out research, such as asking for feedback on our patterns.
• Send marketing messages where you have consented or where otherwise permitted.
• Keep our store secure, prevent fraud, and meet our legal obligations.

Legal Bases for Processing

If you are located in the European Economic Area or the United Kingdom, we process your personal information on the following legal bases: to perform our contract with you when you place an order; with your consent, for example for marketing emails and non-essential cookies; for our legitimate interests in operating, securing, and improving our store; and to comply with our legal obligations.

Who We Share Information With

We may share information with trusted third-party service providers who act on our behalf — for example, payment processors, hosting and email providers, and analytics or advertising partners. We only allow them to use your information for specified purposes and require them to protect it appropriately. We may also share information with our professional advisors or where required by law. We do not sell your personal information.

Advertising and Analytics Partners

We use third-party cookies, pixels, and tracking technologies to understand how visitors use our store and to measure the performance of our marketing. These partners may collect information about your device, browsing activity, and interactions with our site, including pages viewed, items added to cart, and purchases completed.

The third-party services we currently use include:

• Shopify — order processing, hosting, and store analytics. Privacy policy
• Pinterest (Pinterest Tag) — conversion tracking and advertising measurement. Privacy policy · Opt out of personalised ads
• Google Analytics — website traffic analysis. Privacy policy

These partners process data under their own privacy policies. To learn about opting out of interest-based advertising more broadly, visit www.aboutads.info/choices. You can also disable cookies through your browser settings at any time, though doing so may affect certain features of the store.

Your Rights and Choices

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of the personal information we hold about you, and to object to or restrict how we process it. Residents of the European Economic Area and the United Kingdom have these rights under the GDPR; residents of California have comparable rights under the CCPA, including the right not to be discriminated against for exercising them.

To exercise any of these rights, email us at hello@cozyskein.com. We will respond within 30 days. If you are in the EEA or UK and are unhappy with our response, you have the right to lodge a complaint with your local data protection authority.

Managing your account

You can review, update, or correct your account information at any time by logging in. To deactivate your account, email us at hello@cozyskein.com.

Marketing emails

You can unsubscribe from promotional emails at any time using the link in those emails. We may still send you non-promotional messages, such as order confirmations and download links.

Cookies

Most browsers accept cookies by default, but you can set yours to remove or reject them. Please note this may affect how parts of our site work.

Children

Our store is not intended for children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us so we can remove it.

Information Security

We use a combination of technical, administrative, and physical safeguards to protect your information, including encryption (TLS) across our site. No method of transmission or storage is completely secure, but we work hard to keep your data safe. If you have a security concern, please contact us.

Data Retention

We keep your personal information only for as long as needed for the purposes it was collected, and for any related legal or business purposes, including tax and accounting records. When it is no longer needed, we remove or anonymise it.

International Users

Cozy Skein is operated from the United States. If you are located elsewhere, please be aware that your information may be transferred to and processed in the United States and other jurisdictions whose data protection laws may differ from those in your country. We take steps to ensure your information receives an appropriate level of protection wherever it is processed, including through standard contractual clauses where required.

Changes to This Policy

We may update this Privacy Policy from time to time. If we do, we'll post the revised version here and update the date above. Please check back periodically to stay informed.