Privacy Policy

Last updated: [add date]

This Privacy Policy explains how Cosy Skein (“Cosy Skein,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit our website, make a purchase, or contact us. It also describes the choices you have regarding your information. By using our store, you agree to the practices described here.

Information We Collect

We collect information you give us directly and information gathered automatically as you use our site. This may include:

• Details you provide when using the site, such as your name, contact details, and anything you add to your account profile.
• Order and billing information when you make a purchase, such as payment card details and delivery information (processed securely by our payment providers).
• Records of your interactions with us, for example when you contact our support team or reach out on social media.
• Information you share when entering a giveaway or completing a survey.
• Information collected automatically through cookies and similar technologies, such as pages viewed and links clicked, plus details about the device you use.

Information Collected Automatically

When you visit our site or open our emails, we may use cookies, pixels, and similar tools to collect information such as the pages that referred you, search terms used to find us, email opens and clicks, device and browser details (including IP address), and how you interact with our pages. For more detail, please see our Cookies Policy.

How We Use Your Information

Depending on how you use our store and the permissions you give us, we use your information to:

• Process and deliver your orders and maintain your account.
• Respond to your questions, requests, and support enquiries.
• Personalise your experience and show content and products we think you'll like.
• Improve, maintain, and monitor the performance of our site.
• Carry out research, such as asking for feedback on our patterns.
• Send marketing messages where you have consented or where otherwise permitted.
• Keep our store secure, prevent fraud, and meet our legal obligations.

Who We Share Information With

We may share information with trusted third-party service providers who act on our behalf — for example, payment processors, hosting and email providers, and analytics or advertising partners. We only allow them to use your information for specified purposes and require them to protect it appropriately. We may also share information with our professional advisors or where required by law.

Advertising and Analytics

We may allow partners to provide analytics and serve ads on our behalf. They may use cookies and similar technologies to collect information about your use of our site and others in order to measure performance and deliver ads relevant to your interests. To learn about opting out of interest-based advertising, visit www.aboutads.info/choices.

Your Rights and Choices

Managing your account

You can review, update, or correct your account information at any time by logging in. To deactivate your account, email us at hello@cosyskein.com.

Marketing emails

You can unsubscribe from promotional emails at any time using the link in those emails. We may still send you non-promotional messages, such as order confirmations.

Cookies

Most browsers accept cookies by default, but you can set yours to remove or reject them. Please note this may affect how parts of our site work.

Children

Our store is not intended for children. If you believe a child has provided us with personal information, please contact us so we can remove it.

Information Security

We use a combination of technical, administrative, and physical safeguards to protect your information, including encryption (TLS) across much of our site. No method of transmission or storage is completely secure, but we work hard to keep your data safe. If you have a security concern, please contact us.

Data Retention

We keep your personal information only for as long as needed for the purposes it was collected, and for any related legal or business purposes. When it is no longer needed, we remove or anonymise it.

Text Marketing

If you provide your phone number at checkout or via a sign-up form, you agree that we may send you text notifications (such as order updates and abandoned cart reminders) and marketing offers, up to a limited number per month. Consent is not a condition of purchase. Reply STOP to unsubscribe or HELP for help. Message and data rates may apply.

International Users

If you are located outside the country where Cosy Skein operates, please be aware that your information may be transferred to and processed in other jurisdictions. We take steps to ensure your information receives an appropriate level of protection wherever it is processed. Residents of the EU, UK, and other regions may have additional rights to access, correct, or delete their information — to exercise these, contact us at hello@cosyskein.com.

Changes to This Policy

We may update this Privacy Policy from time to time. If we do, we'll post the revised version here and update the date above. Please check back periodically to stay informed.